Return Policy

We want your pet’s order to arrive right. If it does not, contact us quickly and we will sort it out.

Damaged or wrong item

Tell us within 7 days of delivery with photos of the parcel and product. We will arrange a replacement or refund for eligible issues.

Opened food and litter

For hygiene reasons, opened pet food and litter usually cannot be returned unless the product is defective or we sent the wrong item.

How to start a return

Email hello@aristocatbd.com or call +880 1811-997366 with your order number. Do not refuse the parcel without messaging us first if you can avoid it — it helps us track the issue.

FAQs

How many days do I have to report a problem?

Please contact us within 7 days of delivery for damaged or incorrect items.